RETURN
If a product does not meet your expectations and you wish to return it, you are required to log in to the website and report it via the contact form available on the "Contact Us" page. To do this, select "customer service" as the subject of your message and provide the reference of your order (reference number available on your purchase invoice received by email and available in your account on the website). Additionally, you can attach a photo or a .zip file containing multiple photos. If you encounter any difficulty, feel free to call us.
You have the right to withdraw from the contract within 14 days of receiving your order. However, for your withdrawal to be valid in case your items have already been shipped, they must be returned in the same condition as they arrived so that they can be resold at their original price. For example, an acoustic diffuser kit cannot be accepted if it has already been assembled/glued.
In case of withdrawal after the shipment of your purchases, your return must be shipped by the same carrier you chose when placing your order. The return costs charged by this carrier are at your expense.
To do this, you can return the package to the address:
LECOUFFE Marc-Antoine
33 F avenue Jean-Jaurès
21000 DIJON
France.
Or, when possible, to the following "Mondial Relay" point:
MONDIAL RELAY
Rue des vieilles vignes
21600 LONGVIC
France.
In both cases, the recipient's details to be entered are as follows:
LECOUFFE Marc-Antoine
acoustic@andymacdoor.com
07 67 57 15 84
REFUND
The refund of the total amount you paid for your order will be made using the same payment method you used for it within a maximum period of 14 days after receiving the goods. If only part of your order is affected by the return, only the returned products will be refunded to you. If the products concerned come from a batch, a pro-rata will be made based on the quantity returned and the initial price of the batch that was billed to you.